Support
Need help with Mochibit? Most answers are below. If not, email support@mochibit.app and we'll reply within two working days.
How do I get my pet into the Dynamic Island?
On the Home tab, tap Walk. Your pet joins you in the Dynamic Island and on the Lock Screen. Long-press the island to feed, pet or play. Walks last up to 8 hours, then start a new one.
My pet isn't showing in the Dynamic Island.
Check Settings → Mochibit → Live Activities is on, and Settings → Face ID & Passcode → Live Activities for the Lock Screen. The Dynamic Island is on iPhone 14 Pro and later; on other iPhones your pet appears on the Lock Screen.
How do I add widgets?
Touch and hold your Home Screen, tap Edit → Add Widget, search for Mochibit, and pick a pet, friends or game widget.
How do I add a friend?
Open More → Friends, share your friend code or tap Add friend and enter theirs. Friends needs you to be signed in to iCloud.
How do I restore my purchase on a new iPhone?
Open More → Mochibit+ and tap Restore Purchases, signed in with the same Apple ID you bought with.
How do I cancel Mochibit+?
Settings → [your name] → Subscriptions → Mochibit, or in the app: Settings → Manage subscription. You keep Mochibit+ until the end of the period you paid for.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Does Mochibit use my Health data?
Only if you turn on life-link. It reads today's steps and last night's sleep on your iPhone and never sends them anywhere. Turn it off any time in Settings → Health → Mochibit.
Can my pet die?
No. If it's neglected it goes to visit grandma and comes home once you care for it again.
Still stuck?
Email support@mochibit.app with your iPhone model, iOS version and what happened. Reporting a player? Use safety.